Smartsheet

19 jobs at Smartsheet

Sr. DevSecOps Engineer (Hybrid in Bangalore)

Bangalore, IN · Onsite · 6 days ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Automation is the key to creating highly reliable and secure large-scale software systems. Are you someone who engineers solutions to problems rather than simply fixing the same thing over and over again? Can you protect Smartsheet against attackers? We are looking for a Senior DevSecOps Engineer to join our global Security Operations team. In this critical role, you will be a leader in maturing our security and reliability posture by treating both as software engineering challenges. You will engineer and operate a highly reliable, scalable, and defensible production environment, directly impacting our ability to deliver a world-class service to our customers 24/7. This is a unique opportunity to blend deep expertise in Site Reliability Engineering (SRE) and modern Security Operations, working at the intersection of infrastructure, automation, and security to build a platform that is resilient and secure by design. You Will: Engineer Secure and Resilient Infrastructure: Design, build, maintain, and improve secure, scalable, and highly available infrastructure in our multi-cloud environment (primarily AWS) using Infrastructure as Code (IaC) principles with tools like Terraform, Kubernetes, and Helm. Automate Proactive Security: Engineer and automate threat detection, incident response, and vulnerability management processes. You will build the tools and workflows that allow us to respond to threats at machine speed. Secure the Software Development Lifecycle: Architect and secure our CI/CD pipelines, integrating automated security tooling (SAST, DAST, SCA) to provide developers with fast, actionable feedback. Master Container Security: Manage, operate, and secure our container orchestration platform (Kubernetes), implementing best practices for container security from the registry to runtime, including knowledge of hardening requirements such as CIS Benchmarks or DISA STIG. Lead Incident Response: Act as a technical lead during security and reliability incidents, driving resolution and conducting blameless post-mortems to engineer preventative solutions. Drive Automated Compliance: Implement and automate technical controls to ensure continuous compliance with frameworks such as FedRAMP, SOC 2, and ISO 27001. Mentor and Lead: Serve as a subject matter expert for security and reliability, mentoring other engineers and championing a culture of operational excellence and security ownership across the organization. You Have: 8+ years of progressive experience in technology, with at least 5 years in a hands-on senior role such as Site Reliability Engineering, DevOps, or Security Engineering. A BS or MS in Computer Science, Engineering, or a related field, or equivalent industry experience. Expert-level proficiency in at least one major cloud provider, preferably AWS, with deep knowledge of core infrastructure and security services. Expert-level proficiency with Infrastructure as Code, particularly Terraform. Expert-level proficiency in a scripting or programming language such as Python, Go, or Ruby, with a proven history of building automation and custom tooling. Deep experience with containerization and orchestration technologies (Kubernetes), including securing containerized environments. Proficiency with the modern security operations toolchain, including SIEM, EDR, and vulnerability scanning technologies. Experience integrating security tools (SAST, DAST, SCA) into CI/CD pipelines. A critical thinker with a proven ability to troubleshoot complex problems in high-pressure production environments. Excellent verbal and written communication skills and a collaborative spirit. This will include fluency in English. Nice to Have Advanced industry certifications such as CISSP, CISM, OSCP, or cloud-specific security certifications. Experience with compliance frameworks like FedRAMP, ISO27001, SOC2. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Senior AI/ML Ops Engineer I(Hybrid Bangalore India)

Bangalore, IN · Onsite · 1 week ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Job Description/ Responsibilities: 7-12 Years of Experience in Designing, developing and maintaining stable and reliable AI/ML Ops platforms / pipelines Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms Monitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time. Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production. Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow. Security & Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform Perform other duties as assigned Required Skills: Enterprise SaaS software solutions with high availability and scalability Solution handling large scale structured and unstructured data from varied data sources Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security In depth experience in AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystem AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable Programming languages like Python and SQL Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting Solution Cost Optimisations and design to cost Legally eligible to work in India on an ongoing basis Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Engineering Manager

Bangalore, IN · Onsite · 1 week ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries – so for us changing the way the world works is all in a day's work. The Forms team builds one of the most widely used features in the Smartsheet ecosystem — the experiences that let our customers easily manage and collect intake from their own customers and internal teams. We're a vibrant team with engineers at every level — from early-career to senior — and we're responsible for making it simple and reliable for anyone to gather structured information at scale. We're deepening our investment in operational excellence and exploring how AI can make intake smarter, and we're looking for an Engineering Manager to help lead the team through this next chapter. You will lead and grow a team of engineers spanning all experience levels, coaching them to deliver high-quality, highly available backend systems on time and with lasting technical health. You'll bring strong technical judgment in backend development, architecture, and design to guide the team's decisions, own the roadmap creation and execution for the Forms team, partner closely with Product and cross-functional stakeholders, and help raise the bar on operational excellence for a feature that's critical to the Smartsheet experience. You Will: Lead, coach, and grow a team of engineers across all experience levels, building a culture of technical excellence, ownership, and continuous improvement Own roadmap creation and prioritization for the Forms team in partnership with Product and Design, translating customer and business needs into a clear, sequenced plan Drive successful, predictable delivery of projects — from scoping through launch — balancing quality, speed, and technical debt Provide hands-on technical guidance on backend architecture and design, helping the team make sound long-term decisions for a high-scale, highly used system Champion operational excellence, raising the bar on system reliability, availability, and performance, and leading the team's response to incidents and post-incident learning Build and evolve team structure, process, and ways of working (e.g., planning cadence, on-call, sprint/Scrumban process) to match team growth and delivery needs Partner with engineering and product leadership to explore and shape opportunities to bring AI-powered capabilities to the forms and intake experience Interview, hire, and onboard engineers to build a high-performing, diverse team Coach, mentor, and develop direct reports, providing career growth planning, regular feedback, and performance management Create an inclusive team culture that recognizes individual strengths and supports engagement and development for engineers at every level Partner cross-functionally with Product, Design, and other engineering teams to ensure Forms work is well-integrated with the broader platform Communicate roadmap, delivery status, risks, and tradeoffs clearly to engineering and business leadership Other duties as assigned You Have: Strong technical background in backend development, architecture, and system design; hands-on expertise in Java preferred 2-3+ years of experience managing medium-sized engineering teams, with a proven track record of coaching and mentoring engineers across experience levels, from early-career to senior A proven track record of successful project delivery, roadmap creation, and team/process building Strong experience driving operational excellence — bringing systems up to high standards of reliability, availability, and performance Demonstrated ability to succeed in a fast-paced, dynamic, growth-oriented environment, with the ability to adapt and shift priorities to meet evolving needs Strong communication skills, with the ability to translate technical work into business impact for stakeholders at all levels Bonus: experience building and leading AI-powered product features Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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AI ML Ops Software Engineer (Bangalore Hybrid)

Bangalore, IN · Onsite · 1 week ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Job Description/ Responsibilities: Designing, developing and maintaining stable and reliable AI/ML Ops platforms / pipelines Minimum experience of 4-6 Years required in AI ML Ops Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms Monitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time. Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production. Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow. Security & Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform Perform other duties as assigned Required Skills: Enterprise SaaS software solutions with high availability and scalability Solution handling large scale structured and unstructured data from varied data sources Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security In depth experience in AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystem AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable Programming languages like Python and SQL Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting Solution Cost Optimisations and design to cost Legally eligible to work in India on an ongoing basis Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Principal AI Engineer - Hybrid in Bangalore

Bangalore, IN · Onsite · 2 weeks ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. For over 20 years, Smartsheet has helped people and teams achieve–well, anything. As the Intelligent Work Management Platform, we are redefining the velocity of work by uniting people, data, and AI to move businesses forward. We don’t just automate tasks; we eliminate execution silos and turn strategic vision into measurable enterprise impact. We’re creating a space to think big and take action, because when challenge meets purpose and AI-powered execution meets human ingenuity, that’s magic at work. It’s what we show up for every day, helping organizations not just keep up with change, but thrive because of it. Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for a Principal AI Engineer, who craves variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform. You Will: Own the target-state architecture for Smartsheet's AI platform, defining the standards that bind Data, Agents, Knowledge Graph, Context Graph into one coherent system. Set the architecture for the agent harness and sub-agent framework including orchestration, lifecycle, hand-off contracts, Evals (Offline and Online) and capability-tier classification used across all agent teams. Design and own schema/ontology, ingestion and freshness pipelines, and the retrieval and grounding patterns that keep agent responses reliable. Build and maintain a reference agent framework that teams fork or extend, so no team re-solves orchestration, tracing, or deployment from scratch. Author and publish a shared skills and tools library with clear interface contracts and a versioning model any team can build on. Stand up fast, slim prototypes to de-risk architecture decisions (new sub-agent patterns, retrieval strategies, partner capabilities) before teams commit a roadmap to them, and own the criteria for promoting a prototype into a supported, shared capability. Define deployment, security, and governance patterns, including the standard path from prototype to production and the AI governance plane applied across platforms and agents. Serve as Smartsheet's primary technical lead for strategic technology partners — Databricks (Lakehouse, Unity Catalog, Unity AI Gateway), AWS (Bedrock, AgentCore), Anthropic (Claude, MCP, agent patterns),and others — running standing technical syncs and routing early-access programs through prototypes evaluated against real Smartsheet problems. Partner closely with Principal Engineers and team leads across Smartsheet, aligning to platform milestones through architecture authority in design and demonstrated prototypes. Engage with Forward Deployed Engineering (equipping the field team with reference frameworks and skills) and MCP/external parity (reviewing gate criteria before external commitments). Drive architecture decisions to close quickly and keep the escalation backlog near zero. You Have: Deep, hands-on experience architecting production agentic systems on Databricks Platform, AWS Bedrock/AgentCore and MCPs Experience in Agent harness/orchestration design, sub-agent boundaries, tracing and observability (e.g., MLflow), Evals, Governance, Responsible AI and cost/latency instrumentation at platform scale. Strong background in Knowledge and Context graph based systems, including ontology design, ingestion pipelines, and retrieval/grounding evaluation. A builder's track record: you prototype rapidly, ship working software, and let adoption — not mandate — prove which patterns are right. Experience designing reusable, versioned software interfaces (skills, tools, libraries) that multiple teams adopt directly, with clear contracts and promotion criteria from prototype to production. Familiarity with modern LLM/agent tooling and standards, including Databricks, Bedrock, Strands SDK, and MCP (Model Context Protocol). Comfort operating as a technical DRI in strategic partner relationships (e.g., Databricks, AWS, Anthropic), translating partner roadmaps and early-access capabilities into platform decisions. Proven ability to set cross-team technical standards and drive alignment without formal management authority — influencing through design quality, working prototypes, and clear documentation rather than positional control. Strong judgment on architectural tradeoffs spanning model selection, inference patterns, deployment, and governance, balanced with respect for team-level autonomy over delivery. Excellent cross-functional communication skills and translating ambiguity into documented, decisive architecture calls. Legally eligible to work in India on an ongoing basis Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Staff Engineer - Databricks

Bangalore, IN · Onsite · 3 weeks ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. You Will: Data Architecture and Design: Designing and overseeing the architecture of scalable and reliable data platforms, including data pipelines, storage solutions, and processing systems Data Modelling and Management:Developing and implementing data models, ensuring data quality, and establishing data governance policies Data Pipeline Development: Building and optimising data pipelines for ingesting, processing, and transforming large datasets from various sources Performance Optimisation: Identifying and resolving performance bottlenecks in data pipelines and systems, ensuring efficient data retrieval and processing Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform Data Security and Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data Perform other duties as assigned You Have: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. 10+ years of experience in data engineering or a similar role. Enterprise SaaS software solutions with high availability and scalability Solution handling large scale structured and unstructured data from varied data sources Experience in building and maintaining data platform systems such as distributed compute, data orchestration, distributed storage, streaming infrastructure ensuring scalability, reliability, efficiency and security Working with Product engineering team to influence designs with data, AI and analytics use cases in mind In depth experience in System design involving large Petabytes of data with Databricks Lakehouse Experience in modern AI/Data infrastructure patterns, Semantics layer Organizing data for AI agents (metadata, context) AWS, GCP, Snowflake and Data pipeline frameworks like Airbyte/Airflow Programming languages like Python, SQL, and potentially Java or Scala Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting Solution Cost Optimisations and design to cost Driving engineering excellence initiative Legally eligible to work in India on an ongoing basis Fluency in English is required Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Sr. Manager, Service Desk & IT Automation (Hybrid, Bangalore)

Bangalore, IN · Onsite · 3 weeks ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a highly technical Sr. Manager to lead our India-based Service Desk and IT Automation operations. This is a working-manager role: you'll personally execute technical work — scripting, automation builds, escalated ticket resolution — while also leading a team. If you're looking for a purely strategic or delegation-only leadership role, this isn't it. You'll manage a team spanning Service Desk, Tier 1 SOC support, and IT Automation Engineering, driving the technical maturity of our global support infrastructure through automation, scripting, deep systems integration, and increasingly, AI-augmented workflows. This role reports to the Director of End User Systems, with close, day-to-day partnership across US-based Desktop Support managers. For the right candidate, this role has a clear path to Director as we continue scaling our India GCC — with growth into that level anticipated within 12–18 months. This is also a strong fit for a Director-level leader currently at a SaaS startup who's looking to move into a larger, enterprise SaaS organization — and who is open to a step down in title now in exchange for a step up in scale, platform, and long-term trajectory. You Will IT Automation & Architecture Drive the IT automation function, identifying repetitive Tier 1 tasks and owning their automation end-to-end — from scoping through build, testing, and measurement Evaluate and build AI-augmented automation where it meaningfully reduces toil (e.g. intelligent ticket triage, SOC alert summarisation, AI-assisted knowledge base drafting) Review technical designs before deployment and mentor the team on automation best practices Team Leadership & Execution Manage the India-based Service Desk team, coordinating daily with US counterparts Set clear direction, track progress, remove blockers, and escalate capacity constraints to the Director Monitor team performance against SLAs, quality standards, and service desk metrics Lead onboarding sessions for new team members Hands-On Technical Contribution Resolve tickets across hardware, software, network, and user access — including overflow and critical issues Perform desktop administration: software deployment, system configuration, user provisioning, and hardware lifecycle management Create and maintain knowledge base articles and process documentation Security & People Development Oversee Tier 1 SOC operations: triage, alert response, and adherence to incident response playbooks Coach and mentor India-based engineers, supporting their career growth; hire and develop top technical talent You Have Experience 8+ years in IT engineering or Service Desk operations, including hands-on automation engineering (scripting, API integrations, or workflow orchestration) 4+ years managing or leading technical support teams in matrixed or distributed organizations A track record of delivering cross-functional projects through technical ambiguity Technical Skills Deep proficiency in PowerShell or Python, with experience building scalable IT automation workflows Strong hands-on experience with Freshservice (or a similar ITSM platform), including workflow orchestration and API integrations Experience integrating AI/LLM capabilities into IT workflows via API, SDK, or prompt engineering Experience with Active Directory, M365, and endpoint management via Intune and/or Jamf Working knowledge of EDR platforms, firewalls, and incident response; familiarity with ITIL or equivalent frameworks Work Style Excellent English communication skills, with strong self-motivation and follow-through Comfortable balancing hands-on technical work with people management in a US-directed, India-based structure Flexible working hours to accommodate daily India ↔ US coordination Degree in Computer Science, Engineering, or equivalent practical experience Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Developer Community Manager

Bangalore, IN · Onsite · 1 month ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Developer Community Manager Location: Bengaluru, India About the Role Smartsheet is looking for a Developer Community Manager to build, grow, and lead our developer community from the ground up. In this role, you will establish the foundation, help define the culture, and create the programs that turn individual developers into an engaged community. You will earn trust one conversation at a time, and scale engagement through content, consistency, and authentic connection. You will report directly to the Director of Community and partner closely with Product, Engineering, Marketing, and Customer Success to ensure the developer voice informs everything we build. Our Community is central to how customers succeed — and our developer ecosystem is a critical part of that mission. This is a rare opportunity to build something from the ground up and leave a lasting mark on how the next generation of Smartsheet builders connect, learn, and grow. You Will: Act as the community's primary voice: respond to questions and threads across platforms. Moderate channels to ensure a safe, inclusive environment; enforce guidelines and manage escalations professionally. Drive engagement by sparking conversations, surfacing resources, and keeping threads active. Host recurring office hours and AMAs with internal guests to build relationships and identify developer needs. Nurture emerging contributors and connect them to broader advocacy programs. Manage the content calendar; plan, create, and schedule engaging content with internal guests. Design developer challenges, prompts, and hackathons to drive participation and reward technical excellence. Implement gamification and badging for user recognition. Identify and help create technical content (tutorials, guides, use-cases) to lower entry barriers and deepen developer expertise. Capture and translate community feedback, pain points, and feature requests into actionable insights. Triage bug reports and roadmap requests; ensure closure with community members. Report regularly on community health metrics like engagement rate, response time, and sentiment. You Have: 5 years of experience in Developer relations or community management, with a track record of building communities from scratch. Proven success launching a community; ability to describe how you drove early engagement and scaled membership. Experience establishing governance, moderation, and content programs on Slack and platforms like Discourse, or Reddit. CS degree, equivalent software engineering experience, or a foundation in open-source development. Familiarity with work management or automation platforms; Smartsheet experience is a plus. Strong written communication; ability to write technical, warm, and human responses for all user levels. Proven ability to execute a content calendar that balances evergreen education with timely challenges. Empathy for developers; ability to celebrate wins publicly and handle sensitive feedback discreetly. Experience working effectively cross functionally and driving alignment Data-informed: Consistently track and use community health data to drive program improvements. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Principal Software Engineer (Hybrid in Bangalore)

Bangalore, IN · Onsite · 1 month ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we're searching for talented and motivated Principal Software Engineers with expertise in Identity and Access management who are passionate about continuous learning and eager to grow along with us in a fast-paced, innovative environment. You Will Lead the design and implementation of Smartsheet's next-generation architecture, ensuring scalability, security, and performance for millions of global users. Define and drive architecture strategy, making key technical decisions that shape the future of the platform. Architect and evolve Smartsheet's Identity and Access foundation — spanning authentication, authorization, and identity lifecycle — ensuring it scales securely across enterprise, multi-entity, and regulated environments. Craft and drive the strategy for Agentic Identity, defining how AI agents authenticate, are authorized, and are audited across the platform, and establishing identity patterns for agent-to-service and agent-on-behalf-of-user flows. Review and guide technical project designs, providing feedback during design review presentations to ensure system resilience and scalability. Take ownership of cross-functional technical initiatives, aligning teams around common architectural goals while driving large-scale projects to completion. Foster strong technical leadership, mentoring senior engineers and influencing best practices across multiple engineering teams. Lead deployment reviews for high-impact projects, ensuring they meet scalability, performance, and security requirements. Collaborate closely with product management and other business stakeholders to balance market needs with technical constraints, driving innovation while maintaining technical rigor. Drive the strategic integration of sophisticated AI capabilities into complex multi-system architectures, defining patterns and best practices, serving as a thought leader who identifies and leads AI initiatives to address technical challenges and improve productivity across groups. Advocate for quality and operational excellence, ensuring systems are monitored, tested, and maintained to meet the highest reliability standards. Perform other duties as assigned. You Have Proven experience in system architecture and the design of scalable, high-availability systems across multiple programming languages and frameworks (Python, Go, Java, C/C++, SQL). Deep, hands-on expertise in Identity and Access Management — including authentication protocols (SAML, OIDC, OAuth 2.x), SCIM-based provisioning, session management, and multi-factor enforcement at enterprise scale. Demonstrated experience designing identity strategy for agentic and AI-driven systems — machine identities, delegated authorization, token exchange, scoped agent credentials, and auditability of autonomous actions. Deep understanding of distributed systems, event-driven architectures, and microservices. Strong experience in leading large-scale architectural transformations, with the ability to influence technical direction across multiple teams. Expertise in web application development, data structures, and object-oriented design. A track record of mentoring senior engineers, leading them through architectural challenges, and ensuring they grow into strong technical leaders. Strong verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences, including senior executives. Experience with cloud architectures and infrastructure at scale, as well as database optimization for performance and scalability. Demonstrated ability to work autonomously, driving initiatives forward while aligning with business objectives. Familiarity with Agile/Scrum methodologies, driving engineering best practices across teams. Legally eligible to work in India on an ongoing basis. Fluency in English is required. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Sr, Product Manager II - Gantt View (Hybrid, Bangalore)

Bangalore, IN · Onsite · 2 months ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We are seeking a seasoned and strategic Senior Product Manager II to join our Product Organization. You will be instrumental in developing new capabilities that address the advanced project management needs of our most valuable and strategic customers, driving meaningful change in their organizations. You will be focused on delivering a completely new Gantt View experience. You will work closely with a dedicated engineering team based in Bangalore and report to the US-based Group Product Manager for Core Views experiences. You Will: Product Strategy & Vision: Define, prioritize, and drive the future roadmap for project management capabilities, ensuring alignment with customer needs, company objectives, and industry best practices. Feature Delivery: Own the end-to-end delivery of a new, scalable Gantt View experience, ensuring a compelling, high-quality customer experience that sets a new bar for Smartsheet. Cross-Functional Partnership: Work in close partnership with design, engineering, user research, data science, and analytics teams to create, test, and launch proposed new capabilities and validate hypotheses. Data-Driven Decision Making: Leverage internal and external data to guide experimentation, make informed product decisions, and evaluate the success of launches. Executive Alignment: Regularly present product strategy, concepts, health metrics, and roadmap updates to senior leadership to educate, influence, and align stakeholders across the company. Product Leadership: Operate effectively at both strategic and tactical levels, forming strong cross-team partnerships rooted in driving maximum customer benefit. You Have: 7+ years of progressive product management experience, preferably in B2B/enterprise or scaled consumer software. Proven experience partnering with engineering, design, user research, and marketing teams to deliver complex, scaled software products from inception through launch. A technical degree or equivalent experience working closely with engineers to make product and technical decisions. A strong, data-driven mentality with a focus on metrics, analytics, and experimentation. Exceptional written, verbal communication, and presentation skills necessary to lead working teams and align with senior management. High-level interpersonal skills for building trusted, strategic cross-team partnerships. Preferred Qualifications: Familiarity with Project Management Institute’s Project Management Body of Knowledge (PMBOK). Certification in Scaled Agile Framework (SAFe®) and/or as a Certified Project Management Professional (PMP). Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Senior Machine Learning Operations Engineer

Bangalore, IN · Onsite · 3 months ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is hiring a Senior Machine Learning Operations Engineer to architect our machine learning production lifecycle. Your mission is to maintain and deploy ML models to a scalable, reliable, and secure production environment. You will design and maintain the infrastructure, automation, and monitoring systems that ensure our AI products are high-performing and cost-effective. You will report to our Director, Analytics Engineering & Data Governance and work from our Bangalore, India office. You Will: Model and Pipeline Automation Automate the deployment and retraining of ML models, from training through to production inference, by building and managing complete CI/CD/CT (Continuous Training) pipelines, adhering to MLOps best practices. Build, fine-tune, or use pre-trained LLMs, deep learning models or traditional machine learning models. Evaluate and recommend AI or ML solutions for the product using any combination of vendor solutions and/or custom-built models. Governance & Compliance Implement model versioning, lineage tracking, and auditing to ensure compliance with security and ethical standards. Performance Monitoring Continuously monitor the health and performance of production machine learning models, proactively identifying and correcting model drift, staleness, and performance degradation. Incorporate user feedback for iterative improvements and manage necessary model retraining cycles. Cross-Functional Collaboration Act as the "glue" between Data Scientists (who build models) and Software Engineers (who consume them). Partner effectively with software engineers, product managers and business functions to integrate the machine learning solutions across smartsheet. Architecture and Infrastructure Management Provision and manage scalable cloud infrastructure using Infrastructure as Code (IaC). Provide architectural guidance and mentorship to a team consisting of ML engineers, data scientists and analytics engineers. Distill complex ML concepts into easy-to-follow technical documentation. You Have: 5+ years of experience with creating, deploying and scaling machine learning solutions in a cloud environment (eg. AWS, GCP, Azure) and ability to use tools such as SageMaker, Glue, Lambda, Docker etc. to create ML models and data pipelines. 7+ years of programming experience in languages used in AI/ML (eg python, scala etc) 4+ years of experience in developing deep learning and traditional ML models using common frameworks like pytorch, tensorflow, huggingface, scikit-learn etc. Strong applied data science skills - ability to recognize data patterns, understand how and when to use various machine learning approaches (eg. supervised/unsupervised learning, deep learning etc.), and evaluate the performance of ML algorithms. Proven ability to remain up-to-date with the latest advancements in Generative AI approaches (eg. OpenAI, LangChain, Stable Diffusion APIs). Experience developing, documenting, and supporting REST APIs A degree in Computer Science, Engineering, or a related field or equivalent practical experience. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Director - Engineering

Bangalore, IN · Onsite · 3 months ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. As the Director of Engineering at Smartsheet India, you will build capabilities to empower the world's largest companies to transform their approach to work. You will guide teams that own the grid ecosystem - defining how data linking, synchronization, and grid infrastructure evolve as a cohesive platform. You will ensure architectural decisions are coherent and avoid fragmentation. You will be willing to challenge technical choices. Platform Reliability & Operational Excellence: You will be accountable for the availability and performance of foundational services that other teams depend on. Drive a high bar for on-call health, incident response, and SLA/SLO definition across all the services. You will manage cross-pillar/cross-domain dependencies, negotiate API contracts, and prevent the grid ecosystem from becoming a delivery bottleneck. You will balance the needs of user-facing product features with infrastructural stability and operational health. You will ensure career growth paths are clear for engineers across that spectrum, and develop a strong sense of customer centricity and pillar identity for your teams. You will be comfortable accepting responsibility for impact, service availability, and the effectiveness of your teams. You will be comfortable being at the forefront of AI adoption for delivery and operations, leaning in and helping the team leverage AI for optimum delivery in their ways of working. You are passionate about continuous improvement and have built learning organizations that keep up with the state-of-the-art and set an example for your team. You are an expert at agile, continuous delivery, DevOps and will advocate for the culture and processes required to maintain smooth high-quality delivery. You can dive deep into technology and are on the forefront of the latest tools and strategies and help evaluate, prototype, and introduce them to our team. Provide coaching and leadership in software best practices, automated test strategies, and work toward flattening the cost of change curve for our software services. You are articulate both in writing and when speaking to different audiences, including executives, customers and engineers. You are fluent in english and can communicate effectively. You are a talent magnet that builds diverse teams and retains the best by keeping them engaged and motivated. You Have: 4+ years microservice web application development. 10+ years of combined system architecture experience across multiple languages and frameworks. 3+ years experience managing software organizations with >25 people. Experience with tools such as CloudFormation, CloudTrail, CloudWatch, Elastic Load Balancing, API Gateway, AWS Lambda, EC2, Route 53, etc. Experience with NoSQL, Relational Databases, Object Store architectures across globally replicated cloud instances Experience partnering with product management on roadmap prioritization, pricing/packaging, and customer adoption Experience building autoscaling, distributed systems BS in Computer Science or equivalent industry experience Strong Computer Science fundamentals in API design, data structures, and algorithms. Training and experience with Agile and Lean methodologies Legally eligible to work in India on an ongoing basis Fluency in English is required Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Sr Principal Data Scientist

Bangalore, IN · Onsite · 3 months ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet is looking for a Sr. Principal Data Scientist to set the technical direction for the ML models and AI sub-agents that drive growth, monetization, efficiency, and retention across the customer lifecycle. You’ll architect the systems, define the modeling and evaluation standards, and shape the roadmap for how Smartsheet uses applied ML and agentic AI to serve millions of customers. The data is unusually rich: petabyte-scale execution data spanning two decades of how real work gets done. You are a recognized technical leader who moves fluidly between architecture, prototype, and production; raises the bar for the data scientists around you; and partners with senior product and engineering leaders to make decisions that compound across the org. You will work primarily with Product and Engineering and will be a part of Smartsheet’s Business Intelligence team. This full-time position reports to the Director of Data Science and is based in Smartsheet’s Bengaluru, India office. You Will: Set the technical direction for how Smartsheet uses applied ML and agentic AI across the customer lifecycle — what gets built, what doesn’t, and what good looks like Architect the systems behind the sub-agents: how they ground themselves in evidence, how risk and confidence are calibrated, how decisions are evaluated, and how all of it stays safe and trustworthy at scale Define the modeling, evaluation, and experimentation standards the team follows — from offline metrics to online rollout to production monitoring Personally ship the highest-leverage models and sub-agents — the ones that need a senior IC to frame the problem, push through ambiguity, and de-risk the approach Drive technical decisions on the data foundations and knowledge layer sub-agents reason over, with strong stewardship of privacy, aggregation, and customer trust Partner with senior Product, Engineering, and Applied AI leaders to shape strategy, roadmap, and investment Raise the bar for the data science team — mentor staff and principal data scientists, review designs, set hiring standards, and grow the org’s modeling rigor You Have: Bachelor’s degree and 12+ years of experience (or 14+ years of experience); advanced degree in a quantitative field (Statistics, CS, ML, Economics, Operations Research, or similar) strongly preferred Track record of setting technical direction for applied ML and AI work that ships and matters — major initiatives, complex systems, or new modeling paradigms taken from idea to production impact Deep applied ML expertise across both traditional ML and deep learning: gradient boosting, regularized linear models, transformer-based sequence models, foundation model embeddings, causal ML, contextual bandits, and offline RL Architect-level grasp of agentic AI systems: tool use, retrieval, multi-step reasoning, evaluation, guardrails, and the patterns for keeping all of it reliable in production Strong grasp of causal inference for intervention design and lifecycle modeling: uplift modeling, difference-in-differences, propensity scoring, and synthetic control Solid foundation in statistics and experimental design at scale: hypothesis testing, power analysis, multiple comparisons, sequential testing, and quasi-experimental methods Experience operating ML in production at scale — feature engineering and pipelines, model monitoring, drift detection, retraining cadence, and the trade-offs between batch and real-time serving Proficient in SQL and Python; comfort with ML/LLM tooling at scale (Spark, Databricks, Snowflake, or equivalents), ML frameworks (PyTorch, scikit-learn, XGBoost/LightGBM), and visualization tools (Tableau or similar) Experience leading lifecycle modeling work — churn, expansion, adoption, plan health, lead/account scoring — and business fluency in the SaaS metrics that drive it (NRR, GRR, ARR, and cohort economics) A pragmatic production bar: latency, cost, monitoring, drift, hallucination, and what happens when the model or sub-agent is wrong Demonstrated ability to influence senior product and engineering leaders and to mentor staff and principal data scientists — your track record shows people and decisions, not just models, getting better Comfort operating in deep ambiguity — defining the problem, choosing the approach, and aligning the team when no playbook exists Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Senior DevOps Engineer I (Automation)

Bangalore, IN · Onsite · 4 months ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. When was the last occasion you had the opportunity to contribute to a company that is shaping an industry and empowering individuals to translate ideas into tangible impact with speed? Smartsheet's core mission is to empower everyone to enhance their work processes. Our business model is founded on identifying exceptional talent and providing them with the autonomy to develop our acclaimed Software as a Service (SaaS) offering. With a user base exceeding 10 million, our platform is utilized across various industries, including construction, retail, and software development, presenting us with unique technical challenges. Smartsheet is seeking a Senior Business DevOps Engineer to join our Corporate Systems Development team in Bangalore. This role will focus on building and scaling our CI/CD pipelines, infrastructure automation, monitoring frameworks, and deployment processes supporting mission-critical integrations across Finance, People, Sales, Legal, IT, and Engineering systems. You’ll work across a variety of systems and platforms (AWS, GitLab, DataDog, Terraform, Boomi, UiPath) to streamline deployment of backend integrations and automation solutions. If you thrive on optimizing developer velocity, ensuring system reliability, and automating everything from build to deploy, this role is for you. The position reports to the Senior Manager, Systems Development and collaborates closely with global developers, architects, and application administrators to ensure our platform foundations are secure, efficient, and scalable. You Will: Design, implement and maintain CI/CD pipelines using GitLab and AWS Code Pipeline for integration, automation, and infrastructure projects. Develop and manage infrastructure-as-code (Terraform, TerraGrunt, CloudFormation) for consistent, versioned deployment environments. Build observability and monitoring frameworks using DataDog, Cloudwatch and custom dashboards for integration health. Automate environment provisioning and configuration management. Reviewing and remediating any vulnerabilities reported by SecEng monitoring tools like WIZ within the agreed upon SLA, ensuring compliance Proactively monitoring for code obsolescence and upgrading any AWS code bases Collaborate with developers to containerize workloads and streamline Lambda deployment packaging and dependency management. Enhance system reliability and deployment speed through automation of build/test/release workflows. Support developers in managing staging and production release processes, including rollback plans and change validation. Partner with architects to define DevOps best practices for security, scaling, and fault tolerance across integration services. Participate in a production support rotation, triaging environment-level issues and improving alerting and recovery automation. You Have: BS in Computer Science, related field, or equivalent industry experience 7+ years of experience in DevOps or System Engineering roles Proven expertise in AWS services (Lambda, Step Functions, EC2, SQS/SNS, S3) Hands-on experience in with Terraform, TerraGrunt, GitLab CI/CD, AWS CDK and Infrastructure as Code principles Solid understanding of networking, security groups, VPC, and API gateway configurations Experience with containerization (Docker) and orchestration Familiar with Python and/or Javascript/Typescript scripting for automation Strong experience implementing monitoring, logging and alerting systems Understanding of deployment strategies (blue/green, canary, rolling) A strong analytical mindset to identify complex issues, troubleshoot effectively, and propose innovative solutions. The capacity to share knowledge, coach team members, and foster a learning environment. Excellent communication and collaboration skills with global, distributed teams Proven ability to troubleshoot production systems and drive root-cause resolution. The flexibility to adjust to changing priorities, new technologies, and evolving project requirements. Comfortable operating in an Agile environment, and familiar with Sprint ceremonies like Daily stand-up, Sprint planning, Sprint Finalization etc. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Principal Product Manager, Data & AI Platforms ( Hybrid in Bangalore )

Bangalore, IN · Onsite · 6 months ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Principal Product Manager, Data & AI Platforms As a Principal Product Manager, Data & AI Platforms at Smartsheet, you will serve as a visionary leader, responsible for the strategic direction and execution of our foundational data ecosystem. You will treat our data and AI infrastructure as a premier product, ensuring it is of high quality, architected for massive scale, and directly aligned with Smartsheet’s mission-critical business and advanced AI objectives. This is a high-impact role that bridges engineering excellence with measurable business value, driving the democratization of data and the enablement of advanced AI capabilities across the global organization. You Will: Drive Strategic Alignment: Lead the alignment of data governance and AI-driven use cases across Engineering, Product, and Business organizations to ensure unified goals, rigorous prioritization, and clear scoping of platform capabilities. Lead Product Lifecycle: Manage both inbound (requirements gathering, strategic roadmap definition) and outbound (internal/external evangelism, community engagement, customer feedback loops) product management for the data and AI platform. Own the Execution Roadmap: Define and drive the execution roadmap for critical data platform features, including the enablement of AI capabilities, streamlined data ingestion/onboarding, and foundational data vision initiatives. Champion Governance & Quality: Own the business-stakeholder perspective for data quality and governance, ensuring the platform provides reliable, secure, and compliant data assets for all consumers. Deliver High-Quality Requirements: Provide a continuous stream of detailed requirements with clear, measurable acceptance criteria, demonstrating a deep understanding of both upstream data source complexities and downstream end-user consumption needs. Engage Stakeholders Extensively: Partner with cross-functional executive leaders to inform platform roadmaps and ensure the data strategy remains strategically aligned with Smartsheet’s overall product and business platform goals. Act as a Data Ambassador: Represent the data and AI platform's capabilities internally and externally, clearly communicating the value proposition of features related to data retention, security, compliance, reliability, and integrity. Provide Mentorship: Offer informal leadership and mentorship to Engineering and Product team members, fostering a culture of technical excellence, accountability, and collaborative delivery. Key Responsibilities: Data as a Product (DaaP): Evangelize and implement a "Data as a Product" mindset, shifting the organization from reactive data requests to a self-service, scalable, and visionary data platform. AI Enablement: Partner closely with AI and Engineering teams to integrate AI-driven use cases into the core data fabric, ensuring the platform robustly supports advanced machine learning, predictive analytics, and process automation. Infrastructure Strategy: Leverage a strong, current understanding of Data Lakes, Data Mesh principles, Medallion Architecture, and modern cloud data platforms (e.g., Databricks, Snowflake) to guide the technical evolution of Smartsheet’s data architecture. Data Integrity & Semantic Impact: Define and manage the semantic layer and data integrity practices to ensure data is accurate, fresh, and trusted across all business units. Compliance & Ethics: Establish and automate robust data governance standards, including metadata management and strict privacy compliance (GDPR, CCPA, SOC2), while maintaining engineering velocity. Qualifications & Skills: Experience: 8+ years of experience in Product Management, with a significant and proven focus on AI & data infrastructure, core backend platforms, or high-scale technical SaaS products. Execution Focus: Proven track record of owning and successfully driving execution roadmaps for critical, scalable, and reliable data systems. Technical Depth: Extensive and current understanding of: AI Foundations and Platforms: Agentic frameworks, transformer architectures, prompt engineering,rag, fine-tuning techniques, vector databases, and embedding strategies. Data Platforms: Deep familiarity with leading cloud data platforms (e.g., Databricks, Snowflake). Data Warehousing: Knowledge of Dimensional Modeling and Data Vault 2.0 (DV2.0). Architecture: Experience with Medallion Architecture and contemporary Data Integrity practices. Communication Mastery: Exceptional ability to translate complex technical debt or architectural needs into clear business value, actionable initiatives, and precise "acceptance criteria" for diverse technical and non-technical stakeholders. Customer-Centricity: Ability to treat internal developers, analysts, and external partners as "customers," utilizing research and data to identify and remove friction in the data consumption and contribution journey. Architectural Fluency: High-level understanding of data governance, semantic impact, and data modeling, with the ability to lead and navigate complex architectural discussions with senior engineering teams. Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Marketing Automation Specialist - Hybrid

Bangalore, IN · Onsite · 6 months ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. We're looking for a Marketing Automation Specialist to join our Marketing Operations team. In this role, you'll be the primary owner of driving communication from our Marketo instance - building, optimizing, and maintaining the automated and batch communications that power our marketing engine. You'll also work across a broader stack including Zoom Events, Salesloft, and Salesforce to ensure seamless campaign execution and reliable data flow across systems. This is a hands-on, high-volume production role for someone who is deeply fluent in Marketo and comfortable operating across a modern B2B marketing tech stack This role requires the flexibility to work a swing shift (9:00 am - 6:00 pm on three days and 1:00 pm - 10:00 pm twice a week) allowing for essential real-time overlap with our US office You Will: Marketing Campaign Operations (Marketo) Own the day-to-day administration and production within our Marketo instance, serving as the internal subject matter expert Design, build, and optimize automated nurture programs, batch email campaigns, smart campaigns, and segmentation logic Manage all campaign operations including email builds, landing pages, forms, tokens, and A/B testing Ensure database hygiene, deliverability best practices, and compliance with data privacy regulations (GDPR, CAN-SPAM) Maintain performance reports and dashboards in partnership with BI to track program effectiveness. Webinar Production + Management (Zoom Events) Support technical setup and execution of webinars and virtual events in Zoom Events, including registration, integrations, and post-event automation Ensure attendee and engagement data flows accurately into Marketo and Salesforce for follow-up nurture and attribution tracking Analyze event performance and contribute to optimization of the virtual event program Cross-Functional Collaboration Act as the go-to resource for campaign managers, demand gen, and SDRs on Marketo best practices and marketing technology questions Document processes, workflows, and system configurations to ensure continuity and scalability Evaluate and recommend improvements to the marketing tech stack as business needs evolve Strong Project and Stakeholder Management Manage prioritization and input from business owners across the organization. Maintain SLAs and processes to ensure we produce high quality, timely work for our stakeholders within our Smartsheet program management environment. You Have: 3–5 years of experience in marketing operations or marketing automation in a B2B SaaS environment Deep, hands-on Marketo expertise that includes: program building, smart lists, lead scoring, tokens, API integrations, and reporting; Marketo Certified Expert (MCE) strongly preferred Solid working knowledge of Salesforce CRM, including campaign management, lead management, and reporting Experience with Zoom Events or a comparable virtual event platform Familiarity with Salesloft or a comparable sales engagement tool Strong understanding of B2B lead lifecycle, funnel management, and demand generation principles Sharp attention to detail and a genuine commitment to clean, reliable data and email sends Strong communication and collaboration skills across marketing, sales, and operations teams Nice to Have Experience with BI or reporting tools such as Tableau Familiarity with UTM tracking, attribution modeling, or revenue operations frameworks Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Senior AI/ML Ops Engineer (Hybrid in Bangalore)

Bangalore, IN · Onsite · 7 months ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior AI/ML Ops Engineers who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform. You Will: Designing, Developing and overseeing the strategy and architecture of scalable and reliable AI/ML Ops platforms / pipelines Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms Monitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time. Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production. Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow. Security & Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform Perform other duties as assigned You Have: Enterprise SaaS software solutions with high availability and scalability Solution handling large scale structured and unstructured data from varied data sources Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security Working with Product engineering team to influence designs with data, AI and analytics use cases in mind In depth experience in System design, AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystem AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable Programming languages like Python and SQL Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting Solution Cost Optimisations and design to cost Legally eligible to work in India on an ongoing basis Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Senior AI/ML Ops Engineer-II (Hybrid in Bangalore)

Bangalore, IN · Onsite · 7 months ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Our India Global Capability Center isn't just supporting global operations—we’re leading global innovation. After scaling rapidly into a best-in-class hub, we deliver the product innovation and enterprise capabilities that accelerate our global growth, profitability, and scale. As we expand Smartsheet India, we’re searching for Senior AI/ML Ops Engineers who crave variety and ownership. You’ll have the opportunity to work across multiple teams and disciplines, building a versatile skillset while solving the complex challenges of a global platform. You Will: Designing, Developing and overseeing the strategy and architecture of scalable and reliable AI/ML Ops platforms / pipelines Model Deployment: Package and deploy AI/ML services to production, ensuring they are reproducible and interpretable CI/CD Pipeline Development: Design and implement automated CI/CD (Continuous Integration/Continuous Deployment) pipelines to accelerate model deployment using tools Infrastructure Management: Provision and optimize infrastructure for training and serving, utilizing Docker, Kubernetes, or serverless platforms Monitoring & Observability : Implement post-deployment monitoring for model performance, data drift, and latency using tools. Experience in Monte Carlo is preferable Automation: Automate retraining and data pipeline workflows to ensure models stay accurate over time. Manage the deployment of foundation models, fine-tuning workflows, and Retrieval-Augmented Generation (RAG) stacks (Vector DBs, Knowledge Graph. Experience with AWS Bedrock is preferable Resource Optimization: Manage GPU/CPU utilization to minimize cloud costs while maintaining low-latency inference for users Collaboration: Work closely with data scientists, data engineers, and software engineers to bridge the gap between model development and production. Version Control & Governance: Manage versioning for data, code, and models using tools like MLflow. Security & Compliance: Implementing data security measures, ensuring compliance with data governance policies, and protecting sensitive data Technology Evaluation and Innovation: Staying abreast of emerging data technologies and exploring opportunities for innovation to improve the organisation’s data infrastructure Troubleshooting and Problem Solving: Diagnosing and resolving complex data-related issues, ensuring the stability and reliability of the data platform Perform other duties as assigned You Have: Enterprise SaaS software solutions with high availability and scalability Solution handling large scale structured and unstructured data from varied data sources Experience in building and maintaining AI/ML Ops platform systems ensuring scalability, reliability, efficiency and security Working with Product engineering team to influence designs with data, AI and analytics use cases in mind In depth experience in System design, AI/ML Frameworks and tools involving large Petabytes of data with Databricks Lakehouse ecosystem AI/MLOps workflows on Databricks , MLFlow, Mosaic AI Agent Framework, Unity Catalog, Vector Search, Knowledge Graph Knowledge of AI/ML frameworks like LangChain, LangGraph for AI/ML Ops pipeline integration Cloud Platforms: Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP). Experience in AWS hosted data platform is preferable Programming languages like Python and SQL Modern software engineering practices like Kubernetes, CI/CD, IAC tools (Preferably Terraform), Observability, monitoring and alerting Solution Cost Optimisations and design to cost Legally eligible to work in India on an ongoing basis Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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Senior NetSuite Administrator (in Bangalore)

Bangalore, IN · Onsite · 9 months ago

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Smartsheet’s Enterprise Systems team manages the development, use, and support of the Enterprise Applications including the internal use of Smartsheet. Our team is looking to hire a Senior NetSuite Administrator who is an active listener with great technical skills. As we continue to scale, we are looking for a NetSuite Administrator who understands how to implement and scale enterprise systems. Smartsheet is looking to hire a Senior NetSuite Administrator who will proactively improve and support the development, implementation, and maintenance of Smartsheet’s NetSuite system and other related SAAS enterprise systems. This role reports to the Manager, Enterprise Systems within Corporate IT and is based in India. This NetSuite Administrator will need to demonstrate strong influence and communications skills to collaborate internally with the Finance, Engineering, Sales and IT departments and act as an advisor to the organization on system efficiency and effectiveness. The position will be the primary internal support contact for NetSuite, all related points of integration. You Will: Maintain the NetSuite application and other related 3rd party business applications for internal users Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage Provide timely communication regarding system status Troubleshooting of system errors and resolution Maintain up-to-date knowledge of NetSuite functionality, customization and integrations You Have: 7+ years of experience with ERP administration, configuration, and 3rd party integrations in complex environments, specifically with NetSuite Administrator-level knowledge of roles, permissions, page layouts, custom objects, scripting, workflows, reports and dashboards I n-depth knowledge of SuiteScript / WebServices, csv imports, user provisioning, defining roles, analytics and scheduling scripts Ability to analyze problems, develop and recommend solutions and resolve issues Ability to operate successfully in a fast-paced environment that places a strong premium on integrity, excellence, execution and teamwork Well-organized, ability to prioritize tasks, meet deadlines and manage multiple projects while maintaining a high level of accuracy Ability to remain professional and flexible while under pressure A strong understanding of business processes and requirements Project management, system implementation and system integration experience Strong analytical and problem solving skills Ability to work independently with minimal guidance Ability to work collaboratively with cross-functional teams Strong understanding of the Agile process Get to Know Us: At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together. Equal Opportunity Employer: Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know. #LI-Remote

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