Zendesk Interview Questions For Freshers

How does Zendesk handle ticket routing and assignment?

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What is the purpose of triggers in Zendesk and how to set them up?

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What are some best practices for managing Zendesk user permissions and groups?

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How does Zendesk handle attachments and file management?

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How does Zendesk handle time tracking and SLA breach notifications?

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What is the purpose of Zendesk's mobile app and how can it be utilized?

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What is the purpose of Zendesk's satisfaction ratings and how can they be collected?

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What are the key features of Zendesk?

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How does Zendesk support ticket management?

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What are some best practices for managing Zendesk tickets efficiently?

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How can you track and measure customer satisfaction in Zendesk?

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How can you set up and manage user roles and permissions in Zendesk?

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What is Web Widget in Zendesk and how can it be customized?

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What are some best practices for managing Zendesk organizations and users?

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How does Zendesk handle multiple support teams and routing of tickets?

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What is Zendesk?

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Zendesk Intermediate Interview Questions

What is the purpose of Zendesk's collaboration features, like Side Conversations?

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Explain the concept of dynamic content in Zendesk and how to use it.

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Explain the concept of user segments in Zendesk and how they can be utilized.

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How can you use Zendesk's AI-powered features to automate responses?

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What are some tips for managing Zendesk's global settings and localization?

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What is the purpose of Zendesk's knowledge base and how can it be created?

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Explain the concept of sentiment analysis in Zendesk and how it can be applied.

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Explain the concept of business hours and holiday schedules in Zendesk.

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Explain the concept of user access policies in Zendesk and how they work.

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How does Zendesk handle auto-responses and email templates?

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How can you use Zendesk reporting to analyze support team performance?

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Explain the concept of ticket views in Zendesk.

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What is a macro in Zendesk and how can it be used?

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Can you customize the Zendesk user interface and how?

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How does Zendesk handle multi-channel support?

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What is the purpose of SLAs (Service Level Agreements) in Zendesk?

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Explain the concept of ticket tagging in Zendesk and why it is useful.

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What is the purpose of Zendesk's Help Center and how can it benefit users?

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How can you use Zendesk Explore for advanced analytics and reporting?

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Explain the concept of satisfaction surveys in Zendesk and how to set them up.

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What are some common troubleshooting steps in Zendesk?

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How does Zendesk handle escalations and ticket priorities?

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Zendesk Interview Questions For Experienced

How can you use Zendesk's AI-powered features, like Answer Bot or Content Cues?

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What are some best practices for managing Zendesk macros and automations?

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How does Zendesk handle data privacy and comply with regulations?

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What is the purpose of Zendesk's Chatbots and how can they enhance customer support?

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Explain the concept of business rules in Zendesk and how to create them.

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How can you use Zendesk's API to integrate with CRM systems?

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How can you use Zendesk's AI-powered features to categorize and prioritize tickets?

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What are some tips for managing Zendesk's ticket forms and fields?

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How can you use Zendesk's AI-powered features to provide personalized responses?

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What are some best practices for managing Zendesk's Help Center articles?

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How does Zendesk handle data backups and disaster recovery?

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How can you use Zendesk's AI-powered features to suggest relevant knowledge articles?

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What are some tips for managing Zendesk's system notifications and email routing?

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How can you automate workflows in Zendesk?

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What is the purpose of triggers in Zendesk?

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Explain the concept of Zendesk Apps and how they can be used.

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How can you integrate Zendesk with other third-party applications?

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Explain the concept of ticket merging in Zendesk and when it is appropriate to use.

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What are some security features in Zendesk to protect customer data?

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What is the purpose of Zendesk's API and how can it be utilized?

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Explain the concept of automations in Zendesk and how to create them.

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How can you use Zendesk's live chat feature to provide real-time support?

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